FAQ

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  • Can I have exclusivity for specific product and region?

    Yes, we agree to establish reliable partnerships with our clients. For more details, please contact us for discussion.

  • Payment term? Trade term? Shipping method?

    30% TT in advance, 70% balance before shipment preferred, L/C or other payment up to discussion; Standard trade term is EXW, nearest port Ningbo(SEA), Shanghai(AIR);

  • MOQ? Do you offer free sample? Delivery time?

    No MOQ; samples are available but no free sample; Sample delivery in 5-10 working days, bulk order delivery in 30-40 working days depends on order volume.

  • Are you a manufacturer? What equipments you have?

    We are a manufacturer with over 15,000 m² of factory area, located in Ninghai, Ningbo, China. Facilities include tooling, die casting, CNC, SMT, painting, assembling, and aging/testing equipment, supported by a 400 m² laboratory.

  • What is your key advantage compared to other manufacturers?

    R&D, Quality and Service.

  • What certificate you have? What is the warranty? How you deal with failure products?

    We hold ISO9001, ISO14001, ENEC, TUV-GS, CE, CB, RoHS, IP, IK, LM79, LM80, and TM21 certifications. Standard warranty is 5 years; extended warranty up to 10+ years is available upon request. All products undergo 100% outgoing quality inspection. During the warranty period, if any product fails due to quality issues, we will provide free replacement.

  • Where is your main market? Who’re your main customers?

    Over 80% of sales volume goes to Europe, South America, and Southeast Asia. Main customers include public/private contractors, wholesalers, and distributors.

  • Do you sell only products or you have technical support?

    A team with over 20 engineers is available for project study, lighting simulation, design evaluation, thermal management, optic management, and new products development , etc. 

  • Can you customize packaging/products for customers?

    Yes, different lamp housing colors, logo printing, printed cartons, instruction manuals, and special labeling are available. Product customization is also supported—please contact us for more details. We also provide SKD & CKD options.